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Our COVID-19 Policies

When we first opened our doors 20 years ago, we never thought we would be faced with a challenge like the one we have been facing. This is a complicated time for everyone and small businesses like ours are no exception. We would like to take a moment to update you on our current situation and plans for the future.

  • We are pleased to announce that our North American showrooms are now open for Private Appointments only.

Safety Above All.
First and foremost, we are committed to maintaining the health and safety of our employees, customers, suppliers, and our community. As we start to carefully and cautiously open our doors, please be assured that we are following all CDC and local regulations and recommendations to ensure the health and safety of all. We continue to prioritize this commitment while responsibly serving our clients:

  • We will be open for private appointments only, meaning we will strictly limit the number of clients in the showroom at any given time to ensure the required social distancing
  • Masks are required to enter and tour our showrooms. We will be happy to provide one for you should you not have one available. We will also provide hand sanitizer as well as a place to wash your hands.
  • We are severely limiting our staff in the showrooms – most of our employees will continue to work remotely. Our staff will be washing their hands and cleaning their personal areas throughout the day and after each appointment.
  • Our showrooms will be professionally cleaned multiple times/week using CDC-recommended cleaning products and methods. High-touch surfaces such as door handles, light switches, and touch-points on the transforming furniture will be cleaned multiple times per day, and always after each appointment.

Communication.
We have lots of ways to stay connected (and we really want to!) In addition to the small number of team members who will be manning the showrooms as they open, the rest of our staff continues to work remotely, and we welcome your calls, emails, and Live Chats. 

  • We are now providing extended Live Chat services right here on our website. Look for the “We’re Here!” button in the lower right corner of each page. Our Live Chat will be open Sunday through Friday from 9:30am-6:00pm and Saturday from 12-5:00pm.
  • We are pleased to offer Virtual Video or Phone Consultations. Request an appointment here and we will be happy to work with you from the comfort of your home.
  • As always, you can simply call us – we would really love to hear from you. You can find the contact information for all showrooms here.

Deliveries & Installations

  • Generally, deliveries and installations are running as normal, provided that the building owner/management permits inside deliveries, and if the client agrees to abide by our social distancing requirements.
  • Our delivery and installation partners all wear appropriate PPE, and follow all social distancing requirements and recommendations.

Please note that due to Shelter-in-Place and other local restrictions, some installations may need to be postponed. We are monitoring the situation across the country and will update our policies as the situation changes. If you have any questions about an existing delivery or installation, please do not hesitate to reach out to your Sales & Design Associate, or email CustomerService@ResourceFurniture.com.

This is a fluid and confusing situation for all of us, and we know it may all change course tomorrow. But we promise to stay in touch and keep you informed as much and as quickly as possible.

We are so grateful for your business and support over the years, and we know that we will get through this together.

Lastly, we strongly encourage you to support your local and small businesses through this trying time — we all need each other now more than ever.

With continued heartfelt gratitude and thanks,


Ron Barth and Steve Spett,
Co-founders