FAQ

Have Questions? We Have Answers.

Our furniture will completely change the way you interact with your space. Before you get started, review our FAQ to help make the process go as smoothly as possible.

Frequently Asked Questions

General Questions

  • What are Resource Furniture's prices and why are they not posted?

    Every product in our collection is highly customizable and made-to-order. We offer endless fabric and finish options, accessory features, and unique storage configurations, all of which affect the final cost of your order.

    We are always happy to provide pricing information, which you can receive by either calling one of our showrooms directly to speak with an expert sales associate, or by requesting a quote through the links available on every product page on this site.

  • How long will it take to receive my order once it is placed?

    Because all of our products are made-to-order in Europe lead times are generally 12-16 weeks, although it can be longer depending on the time of year the order is placed and where the order will be delivered. Please be advised that west coast deliveries and orders placed over holidays always take slightly longer.

    We also have a constantly replenished Quick Ship program featuring our most popular products. Quick Ship products are usually delivered in 2-4 weeks depending on the delivery location and product availability. Contact your local showroom for personalized delivery information.

  • Does Resource Furniture ever have sales or promotions?

    We never have sales on our furniture as we have set the pricing for our products at the minimum that is possible for us to provide the level of service and care that you expect — including a Lifetime Warranty on most of our products. You can always be sure you are obtaining the best available price for any product you purchase and that it will never be sold for less.

  • I am already a customer and I have a question. Who should I contact?

    If you have a question about a product please contact your Sales & Design Consultant. If you are having an issue with a product you have already purchased, or have a question about your delivery, we have a dedicated customer service team committed to making sure your entire experience is trouble-free. If you are not sure who to contact, please email customerservice@resourcefurniture.com and a representative will help you!

  • Do these products come with a warranty?

    All of our space-saving wall bed systems come with a Lifetime Warranty on all mechanisms and other hardware within the system. When these systems are properly installed and used for their intended purposes, it is highly unlikely for malfunctions to occur.

  • Does Resource Furniture offer white glove delivery?

    Resource offers white glove delivery services for the majority of our products.

  • Is there a return policy?

    We do not accept returns.

  • Can I cancel an order?

    Orders cannot be canceled once processed.

    Your dedicated Sales & Design Consultant will ensure you purchase exactly what you need. We understand that this is a large purchase and we take every measure to guarantee that you find your perfect space solution.

  • I don’t live in North America. How does international shipping work?

    International shipping is as easy as shipping within the states. Most deliveries to Europe can be arranged. Shipments to other countries are to port only. The client is responsible for the importation taxes and duties. These costs are easily managed by working with a customs agent. If you need help, our customer service and logistics team is on your side.

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Planning Your Visit

Planning Your Showroom Visit

  • What should I bring to my showroom visit?

    Our design solutions are highly personalized and tailored to your specific space needs. With that in mind, we are best able to help you and expedite the design process if you have floor plans or photos, specs, and measurements readily available.

  • Do I need to make an appointment?

    Weekday appointments are not necessary but strongly recommended.

    Saturday showroom visits are by appointment only.

    This will help us ensure you have a dedicated team member to discuss your design goals and offer personalized recommendations. Schedule your visit here.

  • How much time will I spend at the showroom?

    Our showrooms are specially designed to offer a comprehensive view of our space-saving and transforming furniture collections as well as our full line of non-transforming furniture. A design consultant will show you around the showroom to demonstrate our furniture, so please allow a minimum of 30 minutes for your visit.

    Clients who would like a more in-depth consultation can expect their visit to last anywhere from 45 minutes to an hour and a half.

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