Shipping policy

Shipping & Installation

At Resource Furniture, we pride ourselves on exceptional customer service and professional shipping and installation within the US. Whether you purchase an in-stock item or design a custom-made piece, we work tirelessly to ensure a timely, smooth delivery. 

You can review the list of our local service areas here in our FAQ. 

Because our custom furniture ships from Europe, shipping fees and timelines for custom orders are determined by your sales representative on a case-by-case basis. 

STOCK ORDER Delivery & Installation Details:

  • Shipping time is approximately 3-4 weeks, though remote areas may take longer.
  • For long-distance orders, additional shipping charges may be incurred depending on your delivery location.  Our delivery partner will call 1-2 days prior with an estimated time of delivery.
  • Additional charges may apply to special residential circumstances, including remote locations not readily accessible.
  • Professional installation is required. Installation instructions will be provided to your installer, or we can arrange for professional installation in our local service areas for an additional charge. 
  • We partner with a professional shipping company for deliveries to customers outside of our local delivery areas.
  • A member of Resource Furniture’s Logistics team will reach out to schedule your delivery and/or installation. 
  • Delivery only includes two-man service and placement in a room of your choice. 
  • NOTE: Driver(s) will not move existing furniture. Please clear the entire installation area and delivery path prior to delivery. For more information on preparing your space ahead of delivery and installation, please click here.

CUSTOM ORDER Delivery Details:

  • Delivery is available by quote on all custom orders. 
  • Delivery for custom orders is only available within the US. 
  • Custom orders are reviewed individually, factoring in destination, weight, size, and number of items to determine shipping charges, timelines, and delivery methods. Your sales representative will provide you with details on a case-by-case basis. 
  • Installation services are available by quote within each of our local showroom service areas. In some cases, we can refer you to professional installation services outside of our local service areas. Please contact your sales representative for details.  
  • A Resource Furniture Logistics team member or one or our shipping partners will contact you prior to delivery based on your location. 
  •  Our delivery partner will call 1-2 days prior with an estimated time of delivery.
  •  Delivery only includes two-man service and placement in a room of your choice, though some exceptions may apply. 
  • NOTE: Driver(s) will not move existing furniture. Please clear the entire installation area and delivery path prior to delivery. For more information on preparing your space ahead of delivery and installation, please click here. 
  • Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible.

Delivery & Installation Cancellation Policy:

  • Cancellations made less than 48 hours before a scheduled installation will be subject to a 50% cancellation fee. Failure to clear area for installation will result in rescheduling and subsequent cancellation fee.

Refunds/Returns:

  • NOTE: All orders are final. Resource Furniture does not accept returns or refunds.
  • For all orders, both online and custom, a sales representative will personally assess your space to ensure your furniture will fit seamlessly. If the product(s) you’ve selected cannot be installed in your desired space for any reason, your sales representative will offer a suitable alternative or issue a full refund prior to delivery and installation.