FAQ

Made-to-Order Products
Because every custom piece is made-to-order in Europe, the typical lead time is 24–28 weeks. Delivery time can vary depending on when you order and where it’s going—especially for West Coast deliveries and orders placed during holidays. We’ll always keep you updated throughout the process.

Need It Sooner?
We also have a constantly replenished In Stock Wall Beds program and a separate selection of In Stock Tables & Desks, featuring our most popular products. In Stock items are usually delivered within 2–4 weeks, depending on delivery location and availability.

Want more details?
Email us at info@resourcefurniture.com and we’ll provide personalized delivery estimates based on your order and address.

Already a customer? Here’s who to contact:

– Product or design question? Reach out to your original Sales & Design Consultant.

– Issue with an order or delivery? Our Customer Service Team is here to help—just email customerservice@resourcefurniture.com.

– Not sure who to reach out to? No problem—email us at customerservice@resourcefurniture.com and we’ll point you in the right direction.

Yes—our wall bed systems come with a Lifetime Warranty. All space-saving wall beds include a Lifetime Warranty on the mechanisms and internal hardware, so you can feel confident in your investment. These systems are built to last and are extremely reliable when installed properly and used as intended.

Yes—we offer white glove delivery for most of our products. This service typically includes in-home delivery, unpacking, assembly, and placement of your furniture, so you don’t have to lift a finger. If you’re ordering a larger item like a wall bed or table system, white glove delivery ensures it’s installed properly and ready to use.

Because our products are custom-made, we do not accept returns. Each piece is made to order just for you—crafted in Europe and tailored to your space and preferences. For this reason, all sales are final.

If you have any concerns before placing your order, your Sales & Design Consultant will walk you through all the details to ensure everything is just right.

Because each piece is custom-made, orders cannot be canceled once they’ve been processed. We understand that this is a significant investment, which is why your Sales & Design Consultant will work closely with you to ensure every detail is correct before your order is placed.

From layout to finishes, we take great care in helping you select the perfect space-saving solution—so you can feel confident moving forward.

Yes—we offer international shipping for most custom orders. While In Stock products can only be shipped within the continental U.S., we can arrange delivery of custom orders to many international locations, including most of Europe.

For countries outside of Europe, we typically ship to port only. You’ll be responsible for any import taxes and duties, which are usually easy to manage with the help of a local customs agent.

Have questions or need help coordinating your delivery? Our Customer Service and Logistics Team is here to support you every step of the way.

To make the most of your showroom visit, bring along anything that helps us understand your space. Floor plans, room measurements, photos, and any existing furniture specs are all incredibly helpful. These details let us tailor your design and recommend the best solutions for your layout and lifestyle.

Don’t have everything perfectly measured? No problem—we’ll guide you through what we need.

Yes—our showrooms are open by appointment only. This helps us ensure you get the time, space, and personalized attention you deserve. During your visit, a Sales & Design Consultant will work one-on-one with you to explore solutions tailored to your needs.

Prefer to meet from home? We also offer virtual and phone consultations. Click here to schedule an appointment—we’re happy to meet you wherever you are.

Plan to spend at least 30 minutes in the showroom. Your visit will include a personalized walkthrough with a Design Consultant, who’ll demonstrate our transforming furniture and help you explore layout ideas that fit your space.

If you're looking for a more detailed consultation—including measurements, customization options, or multiple rooms—your visit may take 45 minutes to 1.5 hours, depending on your needs.

We’ll tailor the experience to your timeline—just let us know what works for you.

We currently offer delivery and installation in select regions across the U.S. and Canada.

Here’s a quick overview of the areas we serve:

United States

– New York City: Within a 75-mile radius

– Los Angeles: Within a 125-mile radius

– San Francisco Bay Area: Includes San Francisco, Marin, Oakland, Berkeley, Palo Alto, and San Jose

– Seattle/Tacoma Region

Canada

– Vancouver: British Columbia

– Toronto: Ontario

– Calgary: Alberta and Saskatchewan

Not sure if we deliver to your area? We’re happy to check—just email us at info@resourcefurniture.com.

Good news—we regularly work with clients outside of our standard service areas.
If you’re located beyond our showroom delivery radius, we can still arrange shipping to most locations across North America.

For long-distance orders, please note:
– You’ll need to hire a licensed contractor for installation—we’ll provide full assembly instructions to make the process smooth.
– Our Customer Service Team is always available if your contractor has questions during installation.

Before placing your order, here are a few things to consider:
– Is your home accessible by a large delivery truck?
– Is there a clear path to the installation area—including hallways, staircases, elevators, or tight corners?
– For buildings without elevators, we can arrange delivery to walk-ups for an additional fee.

Be sure to share this info with your Sales & Design Consultant—they’ll help plan ahead for any special circumstances that might affect delivery or installation.

Before delivery day, it’s important to make sure your space is ready to receive your furniture. Here are a few key things to check:

– Street Access: Can a large delivery truck park close to your building?
– Entry Paths: Are doorways, hallways, and stairwells clear and wide enough?
– Elevators & Stairs: If your furniture needs to go up stairs or into an elevator, is there enough space to maneuver large items?

A good rule of thumb: If you can fit a queen-sized bed base through your space, you’re likely good to go.

If you’re unsure, don’t worry—your Sales & Design Consultant can help assess your layout and flag any concerns in advance.

Yes, we can deliver to walk-up buildings—but an additional fee may apply. If your building doesn’t have an elevator, our delivery team can carry your furniture up the stairs, provided the space is accessible.

Helpful tip: If a queen-sized bed base can fit through your stairwell, your furniture delivery should go smoothly.

Not sure if your stairway is suitable? Just let your Sales & Design Consultant know—we’re happy to help assess your space in advance.

Measuring your space accurately is key to making sure your furniture fits and functions perfectly. Don’t worry—we’ll guide you through it. But here are a few tips to help get started:

What to Measure
– Room width and depth: Measure from baseboard to baseboard.
– Ceiling and soffit heights: Especially important for wall beds or tall units.
– Floor level: Let us know if your floors are sloped or uneven in any area.

What to Look Out For
– Check for any doors, windows, vents, baseboard heaters, wainscoting, or electrical outlets that your new furniture might block.
– If you’re installing Wand Lights, note that each one will need its own dedicated outlet.
– Your Design Consultant can help create an electrical elevation to map out ideal placement.

Delivery Access
– Is your home accessible by a large truck?
– Do stairways, hallways, or elevators have enough space to accommodate large items?
– Photos or floor plans are always helpful—feel free to send them our way!

If you have questions or need help measuring, your Sales & Design Consultant is here to help every step of the way

Yes—wall-to-wall installations are possible, but may require extra planning. Most of our furniture systems are designed to fit between two walls, from baseboard to baseboard, with a small gap for proper installation and movement.

If you’re looking for a true wall-to-wall, built-in look, that’s absolutely achievable—but it may require additional materials and custom millwork, which comes with an added fee.

Just let your Design Consultant know early in the process, and they’ll help you explore the best way to achieve the seamless look you’re going for.

Yes! You can easily print this information.

Just click here to open a PDF version of our FAQ. You can download it, print it, or share it—whatever’s most helpful for you.