FAQ

Because all of our custom products are made-to-order in Europe, lead times are generally 24-28 weeks, though some orders may take longer depending on the time of year the order is placed and where the order will be delivered. Please be advised that west coast deliveries and orders placed over holidays will always take slightly longer.

We also have a constantly replenished In Stock program featuring our most popular products. In Stock products are usually delivered within 2-4 weeks, depending on the delivery location and product availability. Email info@resourcefurniture.com for personalized delivery information.

We never have sales on our furniture as we have set the pricing for our products at the minimum that is possible for us to provide the level of service and care that you expect — including a Lifetime Warranty on most of our products. You can always be sure you are obtaining the best available price for any product you purchase and that it will never be sold for less.

If you have a question about a product, please contact your Sales & Design Consultant. If you're experiencing an issue with a product you have already purchased, or have a question about your delivery, we have a dedicated customer service team committed to making sure your entire experience is trouble-free. If you are not sure who to contact, please email customerservice@resourcefurniture.com and a representative will help you!

All of our space-saving wall bed systems come with a Lifetime Warranty on all mechanisms and other hardware within the system. When these systems are properly installed and used for their intended purposes, it is highly unlikely for malfunctions to occur.

Resource offers white glove delivery services for the majority of our products.

We do not accept returns.

Orders cannot be canceled once processed.

Your dedicated Sales & Design Consultant will ensure you purchase exactly what you need. We understand that this is a large purchase and we take every measure to guarantee that you find your perfect space solution.

International shipping is available for most custom orders; however, stock orders only ship to the continental United States. Most deliveries to Europe can be arranged. Shipments to other countries are to port only. The client is responsible for the importation taxes and duties. These costs are easily managed by working with a customs agent. If you need help, our customer service and logistics team is on your side.

Our design solutions are highly personalized and tailored to your specific space needs. With that in mind, we are best able to help you and expedite the design process if you have floor plans or photos, specs, and measurements readily available.

Yes, our showrooms are open by appointment only to ensure that every client receives a personalized showroom experience tailored to their needs.

If you prefer to connect with us remotely, we are pleased to offer virtual and phone consultations. Click here to request a virtual appointment, and we will be happy to work with you from the comfort of your home.

Our showrooms are specially designed to offer a comprehensive view of our space-saving and transforming furniture collections as well as our full line of non-transforming furniture. A design consultant will show you around the showroom to demonstrate our furniture, so please allow a minimum of 30 minutes for your visit.

Clients who would like a more in-depth consultation can expect their visit to last anywhere from 45 minutes to an hour and a half.

New York City: Offers delivery and installation within a 75 mile radius of New York City.

Los Angeles: Offers delivery and installation within a 125 mile radius of Los Angeles.

San Francisco: Services the San Francisco, Marin, Oakland, Berkeley, Palo Alto, and San Jose areas.

Seattle: Services the Seattle/Tacoma region.

Vancouver: Services the British Columbia, Canada region.

Toronto: Services the Ontario, Canada region.

Calgary: Services the Alberta and Saskatchewan, Canada regions.

If you (like many of our clients) are located outside of this service radius, we can and do arrange for delivery in many other cities and towns throughout North America.

For out-of-state and long-distance deliveries, please be advised that the client is responsible for sourcing a licensed contractor to complete the installation. Your Sales & Design Consultant will provide you with comprehensive assembly instructions, and our customer service team is available anytime to answer questions.

If this is the case for you, please consider the following:

Is your home accessible by a large delivery truck?Is there clear access to the room where your new furniture will be installed? It’s important to consider the entire delivery path, from street access, to hallways, stairs and elevators.If there are staircases or elevators, make sure they are large enough to accommodate very large furniture pieces. Note that we can deliver to walk-ups for an additional fee.

Make sure to share this information with your design consultant ahead of time so they can determine whether there are any special circumstances that may impact your delivery.

It’s important to make sure that your entire delivery path is clear and accessible — from street access, to hallways, stairs and elevators.

Be sure that your home is accessible by a large delivery truck. (This is especially important for out-of-state deliveries and installations).If your furniture will have to be carried up stairs, through hallways, or in an elevator, make sure that these spaces are wide enough to accommodate very large furniture pieces. A good rule of thumb: If you can fit a queen-sized bed base through your delivery path, you should be able to accommodate your furniture delivery.If you are purchasing a Gemini, be advised that this product sometimes requires special delivery considerations. Please speak with your Sales & Design Consultant to determine a delivery method that’s right for you.

We can deliver to walk-ups for an additional fee. If there are staircases, make sure they are large enough to accommodate very large furniture pieces.

A good rule of thumb: If you can fit a queen-sized bed base through your stairway, you should have no problem accommodating your furniture delivery.

It’s very important to properly measure your space before placing your order, especially if you require an out-of-state or long-distance delivery. Refer to the guide below to ensure you take the most accurate measurements possible:

First, make sure you have carefully assessed the space to make sure that your new furniture will not interfere with any doors, windows, wainscoting, or vents.Note of the number of electrical outlets, thermostats, or light switches and note whether they will be covered by your new furniture. Your design consultant will create an electrical elevation to help you determine the best placement for your electrical fixtures. If you are purchasing one or more Wand Lights for your wall bed system, be aware that each Wand Light requires its own dedicated outlet.Next, measure your ceiling and soffit heights.When measuring the width of your room, always measure from baseboard-to-baseboard.Lastly, confirm that your floor is reasonably level.

It is also very important to make sure that there is a clear and sufficient path to the room where the furniture will be installed. Some things to consider:

Is your home accessible by a large truck?If there are staircases, are they large enough to accommodate very large pieces?If there is an elevator, is the elevator large enough to accommodate very large pieces?

If you have any questions on how to accurately measure your space, or how much room is required for delivery, just ask your Sales & Design Consultant. Sharing photos and floor plans of your space with us is always extremely helpful.

Our furniture systems are typically installed from baseboard to baseboard of two opposing walls. There is generally a small gap between the furniture and the wall to leave enough clearance for proper installation.

Complete wall-to-wall installations are possible, though they may sometimes require special consideration. Please be aware that these installations require additional materials and an additional fee for millwork. If you would like your installation to extend completely from wall to wall, please let your design consultant know ahead of time.

Yes. Clicking this link will open up a PDF that you can download and/or print.